Colleen Dom Vice President, Domestic Operations
Colleen Dom started with FranklinCovey in November, 1985. She was originally an assistant to Hyrum Smith and other key Company executives. In assisting Hyrum, she also served as the first “Client Service Coordinator” in the Company, providing service to Hyrum's clients and supporting the seminars he conducted. Since that time, Colleen has been involved in client support and operations in one way or another.
Colleen oversees Domestic (U.S.) Operations which includes Client Support, Feedback Operations, and Supply Chain. The Client Support Team is responsible for coordinating the logistics for the products and services the sales force sells. Feedback Operations is responsible for managing our 360 degree assessment and Net Promoter Score (NPS) processes. Supply Chain is responsible for ensuring product availability and quality while keeping our inventory costs low.
On a personal note, Colleen loves spending time with her husband and four children.
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