Our office in the UK is expanding! We are looking for engaged, talented individuals to support our sales activities in the UK, Ireland, plus Germany, Switzerland and Austria.

If you would like to join an organisation that:

• Is making a difference to individuals, teams and organisations around the globe

• Treats employees as true partners

• Strives to be models of the principles and practices we teach… and much more

…then we look forward to hearing from you!

Location: European Head Office, Banbury, UK

Franklin Covey is seeking a highly skilled General Manager to lead and grow our direct office business across Europe, covering Austria, Germany, Switzerland, the UK, Ireland, and France.

Based from our European Head Office in Banbury, this role requires strong go-to market expertise and involves overseeing regional sales teams, delivery consultants, and marketing functions while ensuring seamless alignment with our corporate global strategies.

As a senior leader, you will be accountable for driving revenue growth – aiming to achieve a $30 million turnover business by 2030, whilst maintaining alignment with the global go-to-market strategy and nurturing high-performing teams. You will bring a strong understanding of European market dynamics, cultural diversity, and business environments. Comprehensive training on Franklin Covey’s solutions and methodologies will be provided.

Company Information

Franklin Covey is a global company specialising in performance improvement. We help organisations achieve results that require a change in human behaviour. Our mission statement is “We enable greatness in people and organisations everywhere.”

We achieve this mission by hiring “Achievers with Heart.”

Key Responsibilities

Leadership & Management

• Strategic Implementation: To execute corporate strategy across the diverse European markets with limited, essential adaptations while balancing regional nuances with global objectives. To drive measurable growth in revenue, customer acquisition, and profitability.
• Cultural Leadership: To build a culture of trust, collaboration, and accountability within the different functions and teams. Promoting inclusivity and respect for the diverse cultures within the region.
• Financial Oversight: To manage budgets with full P&L responsibility, ensuring efficient resource allocation and achieving an annual top-line revenue growth targets.
• Market Analysis: To oversee analysis of regional market trends, customer behaviours, and competitive landscapes to shape actionable business strategies that deliver 30%+ profitable growth.
• Communication & Accountability: To establish clear goals, set expectations, and ensure accountability across all teams. Fostering transparent communication to align priorities and deliver the necessary outcomes.
• Talent Development: To identify, recruit, and develop high-performing talent. You will need a proven, credible ability to coach and mentor leaders, teams, and encourage innovation and continuous improvement.
• Executive Presence: To represent Franklin Covey confidently in interactions with senior leaders, both internally and externally, demonstrating excellent communication skills.
• Commercial Expertise: To leverage experience in subscription-based business models to promote sustainable growth.
• Compliance & Ethics: To ensure all operations comply with European legal frameworks and align with Franklin Covey’s ethical standards.

Sales Leadership

• Revenue Growth: To set and drive ambitious revenue targets and growth for regional sales teams, ensuring alignment with overall business goals.
• Market Insights: To stay ahead of market trends, emerging opportunities, and competitive threats, in order to make informed strategic decisions and maintain a competitive edge.
• Client Engagement: To build and nurture strong relationships with key clients and stakeholders, serving as an executive sponsor to enhance loyalty and long-term partnerships.
• Forecasting & Planning: To develop accurate revenue forecasts for each region and sales team based on market insights and sales data.
• Coaching & Mentorship: To provide coaching to sales teams, fostering a client-centric approach and a consistent track record of success.
• Results-Driven: To have a proven ability to grow profitable businesses across mid-sized and large organisations using a consultative sales approaches.

Qualifications & Experience

• Sales Leadership: To have at least 10 years of proven experience in senior sales management roles, consistently delivering or exceeding revenue targets.
• Team Development: To have a strong track record in building, motivating, and managing high-performing teams across multiple geographies.
• European Market Knowledge: You will need a deep understanding of European business environments, cultural diversity, and market dynamics.
• Industry Expertise: To be able to demonstrate knowledge of the performance improvement sector, with the ability to adapt to its evolving landscape.
• Enterprise Account Management: To have significant experience in developing and growing revenues within major accounts.
• Strategic Thinking: To have a proficiency in utilising enterprise-level tools and processes such as pipeline management, forecasting, and account strategies.
• Global Perspective: Have a proven ability to navigate and thrive in multi-national organisations, leveraging cultural insights to build successful relationships.
• Education: An undergraduate degree is required; an MBA or equivalent is highly desirable.
• Negotiation Excellence: Strong negotiation skills, with a history of closing complex deals and forming strategic partnerships, is essential.
• Travel Flexibility: To have a willingness to travel within Europe and occasionally to other global locations for corporate meetings.
• Language(s):  The corporate business language is English. Fluency in French, German or both is highly desirable.

What We Offer

• A highly rewarding leadership opportunity within a globally recognised organisation, instrumental in influencing business success across Europe.
• A dynamic, inclusive, and collaborative working environment.
• The chance to lead diverse teams and develop your expertise in cross-cultural business management.
• A competitive compensation package with performance-based incentives.
• Access to Franklin Covey’s industry-leading training and solutions.

Should you be interested in this opportunity, please write to Paul Lawrie, Human Resources, at [email protected].

Division & Department: Client Success

Status: Full-Time

Reports to: Managing Success Partner

Location: Remote within Germany, Switzerland, Austria or France

Language capabilities: German, French and English

Essential Job Functions

• Onboarding new clients effectively, ensuring a smooth transition and rapid time to first value.
  • Conduct discovery to confirm desired results and understand the learning environment, learner profile, and program timeline.
  • Advocate solutions by aligning relevant content, technology, and services and clearly outline a compelling and feasible implementation strategy.
  • Provide training, tools, templates, and guidance to support client launch and learner engagement.

• Build strong client relationships focused on driving results and demonstrating value.
  • Conduct regular business reviews to review performance metrics, gather feedback, and identify opportunities for other subscription utilisation and expansion.
  • Facilitate discovery and solutioning to design implementation strategies for new/additional learning programs and learner populations.
  • Serve as a strategic thought partner for the client, responding to client requests and questions and proactively sharing best practices.
  • Play a pivotal role within internal orchestras and advocate for client needs and issue resolution.
  • Occasional travel for client and internal meetings, <6 times per year.

• Contribute to client and team success
  • Influence renewal and expansion opportunities by demonstrating the value of the subscription and identifying upsell/cross-sell opportunities.
  • Monitor client health and engagement to proactively identify and address potential issues before they impact satisfaction.
  • Support internal task force work to develop new client and learner engagement tools, templates, and processes.
  • Inform product development prioritization by representing the client perspective.

Performance Metrics

• Subscription revenue retention
• Services attachment
• Client health score
  • Defined success plan
  • License utilisation
  • Pulse
  • Engagement
• Adherence to client engagement process

Basic Qualifications

• 7+ years of experience in training and talent development at organisation or division level.
• 3+ years in client-facing consulting role with executive/senior leaders and/or multiple stakeholders/workstreams.
• 3+ years of account or project/program management experience.

Preferred Skills & Experience

• Excellent communication and presentation skills, with the ability to engage and influence stakeholders at all levels.
• Ability to influence renewal and expansion opportunities by identifying, validating, and positioning expansion of subscription or service sales.
• Ability to deliver effective and engaging presentations both virtually and in-person.
• Proficient with Zoom, Teams, PowerPoint, and Outlook applications and comfortable with continuous learning of new technology and functionality.
• Demonstrated ability to manage multiple projects and priorities, strategic and tactical, simultaneously while maintaining attention to detail.
• Client-centric approach with a passion for delivering exceptional service and support.
• Knowledge of FranklinCovey content.(ideal)
• Experience facilitating training programs of any type in a corporate setting.
• Familiarity with adult learning methodologies.
• Experience working in a subscription environment.
• Use of Salesforce or other CRM software and SharePoint.
• Organisational development/HR experience or credentials.
• Coaching or consulting experience or certification.
• Leadership experience

Should you be interested in this opportunity, please write to Paul Lawrie, Human Resources, at [email protected].